Digital solutions connect vehicle owners and dealerships, bringing greater convenience, vehicle status monitoring, and proactive after-sales assistance to Filipino motorists
OMODA & JAECOO Motor Philippines continues to enhance the vehicle ownership experience through CarLinko and CarSynco, two digital platforms designed to support customer convenience and strengthen after-sales service.
Recognizing that customer needs extend beyond the purchase of a vehicle, OMODA & JAECOO integrates digital technology into its ownership and service experience. CarLinko gives owners convenient access to selected vehicle functions and information through their smartphones, while CarSynco enables dealerships to monitor vehicle status and provide more informed after-sales assistance.
Together, these platforms reflect the brand’s commitment to making vehicle ownership more convenient, connected, and responsive to the needs of Filipino motorists.
CarLinko: Convenience Beyond the Driver’s Seat
CarLinko is a mobile application designed to help OMODA & JAECOO owners stay connected with their vehicles through their smartphones.
Depending on the model and available features, owners can remotely access selected functions, including air-conditioning, window control, seat heating, and charging reservations. The application can also provide vehicle status information, reminders, and notifications, such as low-battery and low-tire-pressure alerts.
These features offer added convenience by allowing owners to check relevant vehicle information and access supported functions even when they are away from their vehicles.
CarLinko is available for free through the Apple App Store and Google Play Store. In the Philippine market, supported models include the OMODA E5, JAECOO J5 EV, JAECOO EJ6, and JAECOO J7 PHEV. Available features may vary depending on the vehicle model, equipment, and market specifications.
CarSynco: Supporting a More Responsive After-Sales Experience
Behind the connected ownership experience is CarSynco, a mobile platform used by all OMODA & JAECOO dealerships in the Philippines.
CarSynco enables authorized dealers to monitor vehicle status information in real time. This information helps dealerships assess relevant vehicle conditions, analyze potential concerns, and provide appropriate maintenance recommendations or service assistance when necessary.
By making vehicle status information accessible to dealers, the platform supports a more proactive approach to customer care. It helps dealerships respond to relevant vehicle concerns and provide assistance based on available information.
CarSynco is designed for vehicle status monitoring and does not provide dealers with access to a vehicle’s whereabouts through the platform. This distinction reinforces its role in supporting vehicle care and after-sales service rather than location tracking.
Through its dealer network, OMODA & JAECOO aims to provide customers with continued support throughout their ownership journey.
Connecting Owners, Vehicles, and Dealerships
CarLinko and CarSynco serve different purposes but work together to support a more connected ownership experience.
Before customers can link their vehicles to CarLinko, an authorized dealer must first register the vehicle through CarSynco. All OMODA & JAECOO dealerships in the Philippines use CarSynco and can facilitate the registration process required for customers to access the CarLinko application.
This process connects dealer registration with the customer’s digital experience, helping owners access supported connected-car services while enabling dealerships to provide relevant vehicle assistance.
The integration of these platforms reflects OMODA & JAECOO’s approach to customer service: combining vehicle technology with accessible digital tools and dealership support to address the needs of motorists beyond the point of sale.
Customer Privacy and Responsible Vehicle Connectivity
As connected-car technology becomes part of the ownership experience, OMODA & JAECOO recognizes the importance of responsible data handling and customer privacy.
The collection, access, and processing of personal information must comply with applicable Philippine data privacy requirements, including the Data Privacy Act of 2012 (Republic Act No. 10173).
Customer consent for applicable data processing is intended to be covered by the consent form provided during vehicle sales. The specific coverage and implementation of this process should be confirmed with dealerships to ensure that appropriate consent and privacy procedures are consistently followed.
Owners are encouraged to review the applicable consent forms, privacy notices, and user instructions to understand how personal information and vehicle-related data are handled. Vehicle functions and connected-service capabilities may vary by model, equipment, and market.
Supporting Customers Beyond the Road
For OMODA & JAECOO, customer care does not end when a vehicle leaves the showroom. It continues through the services, technology, and dealership support that help owners throughout their ownership journey.
CarLinko and CarSynco form part of this continuing effort by bringing vehicle information, digital convenience, and after-sales support into a more connected experience. This approach also complements the brand’s broader technology initiatives, including AIMOGA, its intelligent technology ecosystem.
As OMODA & JAECOO continues to grow in the Philippines, the brand remains focused on understanding and responding to the evolving needs of its customers through vehicle innovation, connected services, and a supportive dealer network.
By combining technology with customer-focused after-sales assistance, OMODA & JAECOO continues to work toward a more convenient, connected, and reassuring ownership experience for Filipino motorists.
